Head of Operations - Tradelink NSW & ACT

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  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Tradelink
  • Location:Silverwater
  • Job Reference:
  • Closing Date:02 Dec 2022


The Opportunity 

Due to business growth, we have a very exciting opportunity for a Head of Operations - NSW & ACT to join the Tradelink team in Sydney.

Reporting to the GM Operations, you will deliver positive outcomes for revenue, customer service, operational excellence, and productivity targets.

Leading 6 direct reports, you will operate the state as efficiently as possible, by leading and inspiring Tradelink’s regional leaders to learn, develop and continually grow to deliver effective outcomes for our customers, suppliers, stakeholders, and people.

This opportunity will appeal to a candidate who is comfortable working at pace and who is able to develop well thought out strategies to deliver results and outperform the market through effective leadership whilst embodying Fletcher Building’s Vision and Values - Protect, Be Bold, Customer Leading and Better Together.

How you will lead

  • Build operational rigor and operational processes in cross-functional teams to ensure the delivery of sustainable results over time.
  • Set and monitor performance KPIs to consistently measure customer service standards, inventory, merchandising, pricing and overall state performance.
  • Work with the GM Operations to identify issues critical to business performance and clearly communicate strategy, progress, and results across organisational boundaries and levels
  • Understand the local market and competitive landscape to identify revenue growth opportunities and understand changing needs within the customer base.
  • Anticipate, recognise, and work through resistance or setbacks independently, and work well with others when conflicts arise. 
  • See opportunities, ensure alignment with objectives, find common ground, and promote understanding of alternative viewpoints before driving for closure and cooperation.

What you'll bring

You will have strong commercial acumen, compassion and commitment to customer service, plus proven experience in multi-site customer service/retail operational leadership within the plumbing, building materials or hardware industry. 

You will have a hands-on and proactive mindset and love to roll your sleeves up to work closely with people at all levels, inspiring them to successfully adopt the strategies and execution process and tools that have been designed. In addition, you will demonstrate:
  • Excellent leadership skills. Ability to work in a matrix environment and influence and develop strong partnerships at all levels.
  • Drives for results, develop clear accountabilities and role model to hold people to leadership responsibilities.
  • An understanding of how the moving parts of a business works together to make it successful and how its financial metrics provide both lead and lag indicators of sustainable performance.
  • Proven experience ensuring growth and revenue goals are achieved, with the ability to balance both the short and long term strategy.
  • Demonstrated ability to lead Occupational Health & Safety processes and requirements with the team.
  • Strong communicator who knows how to translate analysis into business insights, and communicate objectives, plans, status and results clearly.
  • Be easy to approach and talk to and someone who spends the extra effort to put others at ease and build rapport well; is a good listener and is an early knower.

Why should you join the Tradelink Team?

Tradelink offers a down-to-earth, close-knit team environment combined with the benefits of an extensive national branch network as well as the support of Fletcher Building - an international player within the building and construction industry. 

With more than 200 retail branches and 100 showrooms across the country, we sell a high-quality range of bathroom, laundry and kitchen products as well as tools, parts and fittings. With 150 years in the industry, there's a reason we're Australia's trusted name in plumbing supplies.

Applications will be reviewed upon receipt so do not hesitate and apply. This role may close sooner if we find the right candidate.

Apply today!