Workforce Planning & Reporting Analyst

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  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Stramit
  • Location:Sydney
  • Job Reference:SBP/TBA
  • Closing Date:15 Feb 2023

Description:

Values Based
We know that great people get things done.  Our values guide our decision making, and we know we are all better together.  We believe all injuries are preventable and we never walk past – we speak up and take action.  Our people share ideas and are encouraged to have a go. We anticipate and create solutions for our customers and we’re very proud to be Australian Made.

We’re currently on the lookout for a Workforce Planning & Reporting Analyst.

Key focus & responsibilities
This newly created role supports the Customer Service team with ensuring we have the right understanding of required Fulltime Employee levels to service our customers across the Customer Service Teams. 
This role will:
  • Forecast workforce planning requirements for the Customer Service to support seasonal events, project implementation and long term projections.  
  • Coach, support and develop the Customer Service Team Leaders on workforce planning and productivity best practices, monitoring and tracking for outcomes.
  • Design and produce regular simplified reporting for the Customer Service team to enable them to easily identify trends and areas of opportunities to improve cost and efficiency.
What is in it for you?
You will be joining an iconic Australian brand that is constantly evolving.  With our grit, determination and relentless pursuit for excellence, we are constantly on the lookout for design and innovation enhancements to improve built landscapes. With a team that blends years of experience with youthful curiosity, we are searching for a team player to build our future together.

We commit to:
  • Empowering you to shape the transformation of our business;
  • Working with you to chase your career aspirations
  • Ongoing education and cross functional collaboration;
  • FLEXit – our flexible work program that enables you to balance your own work/life priorities
  • Diversity & Inclusivity – embracing everyone, we all have our own story to tell
  • Offering market leading benefits including 24 weeks parental leave with full pay or 52 weeks at half, Great corporate partner discounts, Learning academy Development and So much More!!
What does success at Stramit look like?
You are a change champion, you challenge the status quo and you inspire others. You are a problem solver, ready to rollup your sleeves and you think big. You shape the future, rather than stand on the sidelines.  You are hardwired for connection, curiosity, and engagement. You crave purpose and have a deep desire to create and contribute. You shine when empowered, being held to account to deliver and exceed. You take calculated risks, embrace vulnerabilities and are unique. You are seeking a challenge, an opportunity to make an indelible mark and a once in a lifetime career path. 
Let’s grow and build something that matters for future generations – together!

We are on the lookout for;
  • Experience in operational based workforce planning roles.
  • Experience in budgeting and forecasting workforce planning requirements based on bottom up methodologies across multiple CX channels.
  • Demonstrable experience in improving efficiency through process simplification and standardisation opportunities
  • Strong excel skills, experience in IVR systems, WFM systems, Salesforce and a BI platform such as Qlikview.
  • Advanced analytical and modelling skills with experience linking data to business problems.
So, if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit to grow an exciting career with Stramit! 

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