Internal Key Account Manager / Sales Support

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  • Job Type:Full time
  • Category:Sales
  • Business Group:Mico
  • Location:Christchurch
  • Job Reference:MCO 31973
  • Closing Date:02 Jun 2023


Mico Plumbing and Bathrooms is New Zealand’s leading specialist supplier of plumbing and bathroom products to trade, retail and commercial customers with a reputation for quality and customer satisfaction. We are part of Fletcher Building, a diversified global building industry company and the biggest name in plumbing and bathroom supplies. 

An exciting role in our central Christchurch branch where you’ll join an awesome tight-knit team and enjoy the variety and opportunities of working with a fun and experienced crew within a large organisation. 

About the role:

Reporting to the Branch Manager, this is a permanent full-time position working Monday to Friday with relatively flexible working hours to suit you. This pivotal role plays an integral part in maximising sales opportunities, exceeding monthly targets and building long-term customer relationships. 

You will be assigned your own customer base and then be responsible for building relationships and liaising with them on a regular basis.  Key to the role will be understanding their needs and providing professional solutions, receiving and quoting on large orders, ordering products to specific time frames for their projects and communicating delivery times and availability of products where required.  A lot of scheduling and pulling together of information is required and this role is akin to a project management-style role. 

You will be juggling a number of tasks at any one time, along with problem solving, whilst ensuring everything operates smoothly and efficiently. To do this, you will need to think quickly on your feet, be extremely well organised and able to prioritise, be service-driven and solution-oriented. Your communication and time management skills with be paramount and, above all, customer service expertise will be paramount.

What you will bring:

To shine in this role, you’ll bring a customer-focused attitude and strong work ethic to the business. The ability to build rapport and relationships should be your strength and you’ll be IT savvy too. Trade industry/plumbing knowledge and/or product experience would be hugely beneficial, but your attitude, personality, strong character and resilience is what really matters!

You will be an engaging and adaptable individual, able to build rapport and effectively communicate at all levels, whilst being customer-centric and an awesome team player. 

What's in it for you?

We are a close-knit and fun-loving team, looking for someone with a confident, out-going and bubbly personality – someone who is prepared to get stuck in with whatever is thrown at them and who can have a laugh with us and enjoy some fun!

In return, we’ll offer you a great hourly rate, plus a quarterly Incentive Bonus, and you will have the opportunity for on-going training and development as well as a solid career path with career progression.  As Mico New Zealand is also part of Fletcher Building, there are on-going opportunities for career development, plus big-company benefits including purchasing discounts.

Please note, a full pre-employment medical, including a drug test, will be required and you must currently be legally entitled to live and work permanently in New Zealand.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.