Customer Service Representative (Dimond, Rotorua)

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  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Steel
  • Location:Rotorua
  • Job Reference:DIM/32021
  • Closing Date:30 May 2023



Customer Service Representative


Diamond Roofing is a leading roofing manufacturer and supplier dedicated to providing high-quality roofing solutions for both residential and commercial clients. With over 50 years of experience in the industry, Diamond Roofing has established a reputation for excellence in product innovation, exceptional customer service, and unmatched expertise. Our comprehensive range of roofing products includes steel roofing, metal tiles, and long run roofing, all designed to withstand even the harshest weather conditions while providing maximum protection and durability, and we are proud to be part of the successful Fletcher Building Group. Right now, we are seeking a motivated and customer-focused individual to join our Rotorua branch team as a Customer Service Representative. As a member of our fabulous team, you will play a crucial role in ensuring our customers receive excellent service and support.


  • Answering customer inquiries and providing product information
  • Processing customer orders and ensuring accurate order entry
  • Communicating with customers regarding delivery schedules and order updates
  • Resolving customer issues and complaints in a timely and efficient manner
  • Collaborating with sales and operations teams to ensure customer satisfaction
  • Contributing to team goals and achieving individual performance targets


  • Proven customer service experience, preferably in a manufacturing, construction, or a trades-related industry
  • Excellent communication and interpersonal skills
  • Strong attention to detail and accuracy
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office and experience using CRM software (preferred but not essential as training will be provided)
  • Understanding of roofing products and industry terminology (preferred but not required)

The offer:

Success in this role can lead to a range of career paths within Dimond and the wider Fletcher Building family. You will be joining our Rotorua branch, where we offer a competitive salary, a fabulous and supportive team, plus a wide range of fantastic employee benefits that come with joining one of New Zealand’s largest employers! We are also genuinely committed to your ongoing development. We are looking for someone who goes out of their way to deliver a great service. This presents a fresh opportunity to join a market leading organisation with unrivalled opportunities for career advancement across the Fletcher Building Group.  If you like to be bold then now’s your time to click apply!

As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions. Talk to us about our flexible working arrangements and career pathways.