Customer Care & Claims Coordinator

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  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Iplex AU
  • Location:Brendale
  • Job Reference:IPXPRO/32095
  • Closing Date:07 Jun 2023


Long Term Maximum Term Contract – 18 Months
Amazing Exposure and One Step Closer to a career at Iplex
Excellent Remuneration Package for the Right Person! 


 At Iplex “We Know Water” – Our vision is to solve Australia’s water challenges by partnering with our customers and communities to provide, safe, secure, and innovative water solutions, today and into the future. Iplex Pipelines is the largest manufacturer and supplier of pipeline systems in Australia. We manufacture, source, and distribute an extensive range of pipeline products across all aspects of the water and gas industries within Australia. 

About the Role

Iplex has an exciting 18-month maximum term contract for a Customer Care & Claims Coordinator to join our team based at our Strathpine Site. This role has been created to support a major project that has started.  You will have exceptional knowledge of managing customer queries & concerns as well as end-to-end warranty claims. In this role, you will have excellent attention to detail as you asses each claim ensuring it meets minimum requirements and validity. 

As you are going to be an expert in customer service, claims management, or insurance you will also come with excellent key stakeholder and client relationships capabilities. You will have patience and be able to handle tough conversations always aiming to create a solution that best represents our brand. 

Skills and Experience 

Previous experience in Insurance, Claims Management, or Customer Service
End-to-End claim management & customer resolution management
Understanding of the building products, trade, or plumbing sector 
Ability to handle inquiries and complaints 
You are confident in negotiation and communication
Skills in Microsoft Suite - Excel, PowerPoint & Word
Experience with SAP and CRM systems
Experience in adapting to a rapidly changing work environment
A passion for exceeding customer expectations 
Understand how to work in a fast-paced environment  
Bright and confident personality that can show empathy
You are an expert in problem-solving and creating solutions 

Why Join Our Iplex Team

Full-Time Monday to Friday
Long-term Contract -18 months
Ongoing training and development
Opportunity for future opportunities at Iplex
Easy Access Building with ample free parking 
Enjoy working in a diverse and inclusive team

Amazing opportunity to make your mark in the Fletcher Building Group! Join this Major Project at Iplex and get one step closer to a permanent career with a leading manufacturer today! 

If you require further information before you apply, please contact Heidi Payne at