At Iplex “We Know Water” – Our vision is to solve Australia’s water challenges by partnering with our customers and communities to provide, safe, secure, and innovative water solutions, today and into the future. Iplex Pipelines is the largest manufacturer and supplier of pipeline systems in Australia. We manufacture, source, and distribute an extensive range of pipeline products across all aspects of the water and gas industries within Australia. 

Iplex has an exciting 18-month maximum term contract for a Customer Care & Claims Coordinator to join our team based at our Strathpine Site. This role has been created to support a major project that has started.  You will have exceptional knowledge of managing customer queries & concerns as well as end-to-end warranty claims. In this role, you will have excellent attention to detail as you asses each claim ensuring it meets minimum requirements and validity. 

As you are going to be an expert in customer service, claims management, or insurance you will also come with excellent key stakeholder and client relationships capabilities. You will have patience and be able to handle tough conversations always aiming to create a solution that best represents our brand. 

• Previous experience in Insurance, Claims Management, or Customer Service

• End-to-End claim management & customer resolution management

• Understanding of the building products, trade, or plumbing sector 

• Ability to handle inquiries and complaints 

• You are confident in negotiation and communication

• Skills in Microsoft Suite - Excel, PowerPoint & Word

• Experience with SAP and CRM systems

• Experience in adapting to a rapidly changing work environment

• A passion for exceeding customer expectations 

• Understand how to work in a fast-paced environment  

• Bright and confident personality that can show empathy

• You are an expert in problem-solving and creating solutions 

• Full-Time Monday to Friday

• Long-term Contract -18 months

• Ongoing training and development

• Opportunity for future opportunities at Iplex

• Easy Access Building with ample free parking 

• Enjoy working in a diverse and inclusive team