Customer Service Representative

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  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Steel
  • Location:Rotorua
  • Job Reference:
  • Closing Date:15 Jun 2023


Fletcher Easysteel is a major merchant of steel products and services throughout New Zealand. Through a nationwide network of sales centres it supplies a broad range of world-class brands to the construction, engineering, natural resources and manufacturing industries. 

Our customers are the heart of what we do, and we are looking for an enthusiastic and self-motivated individual to join our Rotorua team. As our successful Customer Service Representative, you will be joining our talented team and will be responsible for securing sales and supporting existing internal and external stakeholders. 

Some key responsibilities include:

  • Answering customer inquiries and providing product information
  • Processing customer orders and ensuring accurate order entry
  • Communicating with customers regarding delivery schedules and order updates
  • Resolving customer issues and complaints in a timely and efficient manner
  • Collaborating with sales and operations teams to ensure customer satisfaction
  • Contributing to team goals and achieving individual performance targets

To succeed in this role, you will:

  • be customer-focused 
  • be confident talking to and influencing people both over the phone and face to face
  • be computer savvy and have good time management skills 
  • have proven customer service experience, preferably in a manufacturing, construction, or a trades-related industry
  • have excellent communication and interpersonal skills
  • strong attention to detail and accuracy

The offer:

Success in this role can lead to a range of career paths within EasySteel and the wider Fletcher Building family. You will be joining our Rotorua branch, where we offer a competitive salary, a fabulous and supportive team, plus a wide range of fantastic employee benefits that come with joining one of New Zealand’s largest employers! We are also genuinely committed to your ongoing development. We are looking for someone who goes out of their way to deliver a great service.

If this sounds like you, click apply!

As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions. Talk to us about our flexible working arrangements and career pathways.