Customer Service Representative

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  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Iplex AU
  • Location:Chipping Norton
  • Job Reference:IPX/32239
  • Closing Date:16 Jun 2023


Role Vacant Due to Internal Promotion 
Monday to Friday - 38 hours per week
26-Weeks Paid Parental Leave – Nationally Leading Policy! 

About IPLEX 

 At Iplex “We Know Water” – Our vision is to solve Australia’s water challenges by partnering with our customers and communities to provide, safe, secure, and innovative water solutions, today and into the future. Iplex Pipelines is the largest manufacturer and supplier of pipeline systems in Australia. We manufacture, source, and distribute an extensive range of pipeline products across all aspects of the water and gas industries within Australia. 

 About the Role

Due to internal growth, our Chipping Norton team is looking for a fresh, energetic, and confident Pre-Sales Customer Service Representative. You are there to ensure you continue to lead the way in high-class service to all our customers, be they internal or external Key Stakeholders. You will be responsible for customer service via phone and emails, processing quotes, following up on quotes & sales opportunities, data entry, and ensuring pricing information is correct. 

We work in a fast-paced environment, so it is important that you can think on your feet, work under pressure, and follow directions. We have a dynamic team at Chipping Norton – We are all long-term, successful, and engaged so we are after the perfect team fit! 

Skills and Experience 
  • Internal Sales or Customer Service experience
  • Experience with quotes and processing orders 
  • The ability to use influencing and negotiations skills
  • Understand how to work in a fast-paced environment 
  • Experience with CRM systems
  • Ability to handle inquiries and complaints 
  • A passion for exceeding customer experience 
  • Excellent in data entry, computer systems
  • Bright and confident personality 
  • Strong communication skills and attention to detail
  • You are an expert in problem-solving and creating solutions 
  • Exposure to plumbing, trade or transport would be ideal
Why Join Our Iplex Team
  • Full- Time Monday to Friday
  • Enjoy a Hybrid work environment - After Probation 
  • Ongoing training and development
  • Join our Top Talent team
  • Real career progression 
  • Plenty of free car parks
  • Enjoy working in a diverse and inclusive team

Start your new career today with IPLEX! If you are looking to expand your skills in customer service and continue to grow your career, then APPLY TODAY