Customer Service/Dispatch Coordinator

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  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Firth Industries
  • Location:Auckland
  • Job Reference:GB/33497
  • Closing Date:29 Sep 2023


About the role
Reporting to the Customer Service/Dispatch Manager based at our plant at Tuakau, your daily responsibility consists of entering customer orders/credits, and to minister all inbound calls and enquires for the Nationwide Customer Service line for Dricon.  It is therefore essential that you have strong general logistics knowledge and an understanding of the national geographic.     

Working in a small team in this fast-paced environment, you will be punctual, a motivated self-starter, have strong data entry, crediting and dispatching skills, clear communication and be able to think on your feet to solve any issues that arise while putting the customers’ requirements at the forefront.  This 40-hour week is based on split shifts and you will also have the flexibility to work offsite when required.    

To be successful for this role you will need to have:
  • Strong communication and computer literacy skills in order to work fast and accurate with all key stakeholders
  • Excellent organisational skills, strong attention to detail and a positive attitude
  • An understanding of all things concrete
  • Experience within a busy environment in a similar role would be an advantage

In return we will offer you: 
  • Extensive training on the job training provided
  • Fletcher Building staff benefits such as staff purchasing, fuel discounts and access to the Employee Education Fund, paid parental leave + loads more…
  • Career advancement opportunities

Your willingness to get stuck in and do the job in this challenging fast paced dusty environment will separate you from the rest.

Recently joining the Golden Bay family, Dricon is New Zealand tradies’ favourite bagged concrete, mortar and sand brand.  As the leading brand in NZ’s pre-bagged concrete and mortars industry, Dricon is committed to making a positive contribution to sustainability and provides you with the best products and unparalleled service.

APPLY now to cement your pathway and make your next career move concrete.

Research shows that females and minority groups don’t apply for roles unless they match 100% the job description.

We are proud of your diversity and see it as one of the things that make us stronger. We welcome your individuality and encourage you to bring your true self to work, so if this role is of interest but you feel you don’t fit it, we would still love you to apply.