Customer Service Rep (Mandarin Speaking) - Flatbush

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  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Mico
  • Location:Auckland
  • Job Reference:35551
  • Closing Date:11 Mar 2024


Our Mico Flatbush store is a busy branch, that predominately provides trade solutions to our Asian trade customer base, including home builders and the local business sector, therefore we are currently seeking a sales support professional that is fluent in Mandarin and English. 
Mico New Zealand is a leading supplier of plumbing and bathroom products to the trade, retail, and commercial sectors, with 70 branches and around 550 employees throughout New Zealand.

About the role:

We have an exciting role, where you’ll join a stable branch and enjoy the variety and opportunities of working with a close-knit, experienced team within a large organisation. 

This is a varied role that will see you involved mainly in sales on the Trade Counter, but also pitching in with the rest of the team when required to help in the Inwards Goods area, cycle counting stock or occasionally driving the odd customer delivery to get an order out. Manual handling of products will be required so you will need to be physically fit and have solid Health & Safety values as you will play an active part in our commitment to providing a safe work environment.  

Working behind the Trade Counter, you’ll ensure that our customers, who are made up of Tradies, businesses and homeowners, are greeted with a cheerful smile and exceptional service, but even working in inwards goods or doing deliveries will bring your great customer service skills into play, as you liaise with them on their orders and support them to keep their businesses on the go!

This is a permanent, full-time role, working 40 hours across Monday to Friday, with the option to work half day Saturdays as required. 

About you:

To shine in this role, you’ll bring a customer-focused attitude and strong work ethic to the business and be prepared to work closely and flexibly with the rest of our team. Our Flatbush team work collaboratively and so your strong teamwork skills are essential to this role. Alongside this, you also possess the following –
  • Fluent in English and Mandarin speaking is essential
  • Proven experience in customer service or retail sales environment
  • The ability to build rapport and relationships should be your strength
  • Competent computer and numeracy skills
You will need to hold a Full Class 1 NZ driving licence and, as manual handling and heavy lifting are a requirement for the role, you will also need to be physically fit and able.

What we can offer you:

In return, we’ll offer you a great competitive package, excellent opportunities for training and development, and a strong and support team environment. As Mico New Zealand is also part of Fletcher Building, there are great opportunities for career training and development, plus big-company benefits, such as an Employee Education Fund and an exciting and forward-thinking new Parental Leave Policy.

Please note, a full pre-employment medical, including a drug test, will be required and you must currently be legally entitled to live and work permanently in New Zealand.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.

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