Network & UC Engineer
- Job Type:Full time
- Category:Information Technology
- Business Group:FletcherTech
- Job Reference:FBC/35566
- Closing Date:04 Mar 2024
The Fletcher Building family is a community made up of people who use all their experience, skills, and individuality to do amazing work. There has never been a better time to join the Fletcher Building family where our people are proud to say, "We made IT".
FletcherTech is Fletcher Building’s technology division. The team works together to shape the futures of all Fletcher Building businesses. FletcherTech recognises that people are a team’s greatest asset. With the opportunity to help drive technological excellence for more than 30 businesses across Australia, New Zealand and the South Pacific, FletcherTech offers some of the most interesting careers in IT.
About the opportunity
The Network and UC Engineer sits within the Technology Operations function and is responsible for small projects and Level 2 tier technical network/voice support for UC and Network services to internal customers across the Fletcher Building Group. The services include Cisco Voice, LAN and wireless network solutions, as well as Fortinet SD-WAN and Amazon Connect Contact centre services. Take ownership of incidents and problems associated with network and UC services including configuration, problem diagnosis, maintenance repair and replacement of equipment to ensure a great customer experience.
You will have a commitment to exceptional customer service to ensure delivery of high-quality solutions to the business. While general networking experience across Cisco LAN and Wi-Fi is required, preference will be given to engineers with experience on Cisco Call Manger and some AWS Connect is advantageous.
Your previous experience will include:
- At least 2 years’ experience with CISCO Voice, LAN/WAN network solutions & UC & Network Services.
- Managing incidents (maintaining SLAs), Change Controls, Projects via Service Now.
- Providing technical support for voice solutions with Cisco Call Manager.
- Configuration, deployment, and support of Cisco switches.
- Support of Cisco Wireless LAN controller and access points
- Physical installation of equipment, maintenance & repairs
- Fortinet Firewall and AWS Connect Contact centre solutions skills would be advantageous.
What we offer
A hybrid working environment, we are committed to supporting our people to strike a healthy balance between work and personal commitments. Excellent growth and training opportunities. An award-winning learning academy supporting your career development. On-Call opportunities available with additional earning potential. Our people act with integrity, are open and honest and always looking for ways to improve. If this sounds like you, apply now!
As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions. Talk to us about our flexible working arrangements and career pathways.