Certified Customer Service/Dispatch

  • Job Type:Full time
  • Category:Customer Service
  • Business Group:Firth Industries
  • Location:Napier
  • Job Reference:FIR/19803
  • Closing Date:29 Apr 2021


Firth is a leading supplier of ready mixed concrete, masonry products and premix to the construction industry either directly or through building product distributors.  It has over 2,500 active customer accounts and its products are used across all building sectors and environments.  Firth has a team of approximately 650 people, working in 85 operational sites throughout New Zealand. It's divided into three main product groups, Certified, Masonry and Dricon.

The position is for a Customer Service/dipatcher based at Napier– you will be responsible for ensuring the plant is clean and tidy, assembling orders, loading and unloading product from trucks using a fork hoist and liaising with customers face to face. The main focus if the role will be to provide excellent customer service by the prompt, accurate, timely processing and facilitation of customer orders. Ensuring the efficient allocation of orders to trucks and cost-effective receipt and delivery of orders that are in full, on time, in spec (DIFOTIS). You will be responsible in assembling, stacking and wrapping finished product to specification in a timely fashion and to load and unload carriers in order to meet dispatch schedules and provide excellent customer service.

Key requirements:

•            Hold a current NZ Full Driver Licence and F Endorsement & current OSH

•            Sufficient in operating a Forkhoist.  

•            Be able to lift objects up to 25kgs in weight

•            Be able to handle manual labour 

•            Have strong attention to detail

This role offers the right person the opportunity to get your foot in the door with a business that can offer you real future career opportunities, so a positive attitude and willingness to learn new skills will set you apart. We have great benefits such as discounted health insurance and an Employee Education Fund.

If you are interested in this position, then apply online at www.fbcareers.com, or for further information please phone Sangeetha on 0273478474 or email sangeetha.kumar@fbu.com

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