Phone Based Account Manager - Hindi Speaking - - 40583 - Fletcher Building

General Information

Job Type

Permanent

Description

The Role:

This is a dynamic phone-based role that blends sales and account management. You’ll be hunting to grow business in existing Fijian Indian accounts while building strong, long-term relationships and driving growth through regular, meaningful customer interactions.

Your daily responsibilities will include:

• Proactively identifying and pursuing sales opportunities with existing and new customers

• Ensuring regular contact so you can be ahead of the game

• Actioning your customers enquiries by phone, email & walk-in customer contact

• Collaborating with your customers and colleagues to ensure smooth order processing, stock availability, and timely delivery

• Providing customers with product advice, quotes, and pricing information as well as the tailored solutions

• Promoting brand awareness and building rapport with key trade customers over the phone

This is a permanent, full-time role (Monday–Friday, 40 hours per week), based in Mt Wellington, Auckland.

About You – Skills & Experience:

You’re a natural communicator with a passion for customer service and sales. You thrive in a fast-paced environment and enjoy building lasting relationships over the phone.

We’re looking for someone who has:

• Ability to communicate in both Hindi and English

• Building Industry experience and product knowledge

• Proven experience in outbound calling customer service or phone based account management

• Excellent customer service, continually acting in the customers best interest

• A proactive, self-starting attitude with excellent organisational abilities

• A solutions-focused mindset and the resilience to thrive in a target-driven environment

• Computer literate, with solid literacy and numeracy skills and ability to pick up new systems

Our Benefits:

• Competitive base salary

• Staff-buying privileges and development opportunities through the Fletcher Building Group

• Women in Sales initiative – supporting growth and development for women in our network

• Health & Wellbeing initiatives including EAP and wellness support

Pre-Employment Checks:

All applicants must undergo reference checks, a medical and drug test, a criminal background check, and have the legal right to work in New Zealand indefinitely.

Join Us:

We value diversity and encourage applications from all backgrounds. Research shows that women and minority groups often hesitate to apply unless they meet every requirement. If this role excites you but you’re unsure if you tick every box, we’d still love to hear from you. We believe our differences make us stronger—better together.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.