Customer Service Representative - - 40634 - Fletcher Building

General Information

Job Type

Permanent

Description

Easy Steel is a leading steel distribution company that has been serving customers nationwide for close to 100 years. We are committed to delivering high-quality steel products and providing exceptional service to our valued clients and through a nationwide network of sales centres, supplying a broad range of world-class brands, products and services to the industry. Our success is built on the foundation of a skilled and dedicated workforce, and we are constantly seeking talented individuals who share our values to join our growing team.

About the Role

Our customers are the heart of what we do, and we are looking for an enthusiastic, dedicated and self-motivated individual to join our Rotorua team. As our successful Customer Service Representative, you will be joining our small and talented team and will be responsible for:

Provide exceptional customer service and support via phone, email and in person.
Drafting of quotations, processing orders and providing support to our sales team.
Professionally handling customer enquiries, offering solution-based support.
Liaison with warehouse staff to ensure accurate and timely dispatch of goods.
Assist with cycle/stock counts and logistical requirements.
Stay up to date with product knowledge, offers and updates to provide accurate information to customers.

This is a Monday to Friday, 8:30 am – 5pm role, based at our branch in Rotorua.

About You

This position plays a pivotal part in our organisation and as such you will need to possess excellent communication skills, be reliable, a team player and customer focused.

We’re also looking for:

At least 2-3 years’ experience in customer service with previous experience in logistics/warehousing advantageous.
High attention to detail and ability to multitask.
A team player with a proactive attitude.
Ability to build strong relationships with clients and internal stakeholders.
Good time management skills and computer savvy.
Proficiency with an inventory or ERP systems is a PLUS.

On Offer

In return, you’ll be joining a small but highly experienced team with fantastic culture as well as a well-respected business offering a range of benefits and real opportunities for career advancement that come with being part of the Fletcher Group. We offer paid parental leave, access to company shares with free award shares, an Education Fund and so much more.

If this sounds like you apply online today!

As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions. Talk to us about our flexible working arrangements and career pathways

Our teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. Our diversity is one of the things that make us better together. If this role interests you, we encourage you to apply even if you don’t meet every requirement