Regional Sales Support - Operations - - 40854 - Fletcher Building

General Information

Job Type

Permanent

Description

Laminex New Zealand forms part of the Building Products division of Fletcher Building and we are a trusted business partner with market-leading brands for great design spaces, offering expert knowledge and exceptional value to our customers. We have a fantastic people culture at Laminex, and our priority is to make all our people feel welcomed when they join and feel valued as they continue their journey with us.

As a Regional Sales Support Representative based in Hamilton (Pukete), you will play a critical role ensuring the effective day to day running of the Local Branch whilst supporting our regional sales and operations teams through providing exceptional customer service. You will focus on growing sales revenue and building long term customer relationships. assisting with order processing and logistics and providing product information and technical support. Your dedication and proactive approach will contribute to achieving sales targets and customer satisfaction.

Key responsibilities will include:

Act as a key point of contact for customers, responding to inquiries and providing product information, pricing, and technical support.
Assist the sales team in managing and processing orders, providing training to staff and ensuring accuracy and timely delivery of our products.
Collaborate closely with internal departments such as production, logistics, and finance to ensure seamless order fulfilment.
Proactively identify and pursue opportunities for upselling and cross-selling products to existing customers.
Health & Safety and Facilities Management of the Branch.
If you have previous experience in a sales support or customer service role, preferably within the building materials or related industry, we’d love to hear from you.

As well as being a driven and a motivated individual you will have:

Proven experience in managing a small team and branch operations.
Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal stakeholders.
Self-motivated and results-oriented, with a proactive approach to meeting and exceeding targets.
Technical aptitude and the ability to understand and explain product specifications to customers.
Strong organizational and problem-solving abilities, with the capacity to handle multiple tasks and prioritize effectively.
Proficiency in using CRM systems, MS Office Suite, and other relevant software applications.
Self-motivated and results-oriented, with a proactive approach to meeting and exceeding targets.

As part of the Fletcher Building group of companies, you will be able to leverage experience and relationships from across our organization and achieve success for yourself and our company. You will be joining a business in great shape that is ready to capitalize on your drive and energy and can offer great benefits that come from working with one of New Zealand’s largest listed companies.

Studies indicate that some females and minority groups may hesitate to apply unless they meet all the criteria. If this role interests you, we encourage you to apply even if you don’t meet every requirement.

Our teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. We are proud of our diversity and see it as one of the things that make us better together.