Customer Delivery Specialist - - 40890 - Fletcher Building

General Information

Job Type

Permanent

Description

Firth Industries is a leading supplier of ready-mix concrete, masonry products, and related solutions. With a proud history of innovation and service, we’re committed to delivering high-quality products and exceptional customer experiences across the country.

We're on an exciting journey towards environmental sustainability and developing the skills of our people is integral to that plan.

Our Role

We’re looking for a Customer Delivery Specialist to join our Christchurch team. In this role, you’ll be at the heart of our operations — ensuring that customer orders are processed promptly, accurately, and efficiently. Your mission is to make sure every delivery is in full, on time, and in spec, while optimizing dispatch processes to achieve cost-effective outcomes for the region.

Key Responsibilities

Provide outstanding customer service through timely and accurate order processing
Coordinate and facilitate customer deliveries with precision and care
Ensure dispatching is done efficiently to minimize costs and maximize customer satisfaction
Monitor delivery schedules and proactively resolve any issues or delays
Collaborate with internal teams to maintain high standards of service and product quality
Maintain accurate records and documentation of orders and deliveries

What's in it for you?

Attractive salary package from $62k per annum
Range of staff discounts – PlaceMakers/Mico, PBTech, Southern Cross + more
Employee Education Fund – Available to all permanent employees & your immediate whanau
Market leading Parental Leave Policy that will make it easier to our employees to become parents while working at Firth.

What You Will Bring

Full Driver’s Licence required. Forklift licence and OSH is preferred although we can provide support for the right candidate

While a background in either concrete batching or dispatching will be advantageous to this role, it will also be important you are you are able to demonstrate:

Strong literacy, numeracy, and computer skills
Attention to detail and a commitment to excellence
Proven experience in customer service, logistics, or delivery coordination
A high level of reliability—we count on you to keep things moving
Genuine customer care—you understand what great service feels like and deliver it every time
Strong adaptability—you stay composed and effective when plans change, or challenges arise

Research shows that females and minority groups don’t apply for roles unless they match 100% the job description.

We are proud of your diversity and see it as one of the things that make us stronger. We welcome your individuality and encourage you to bring your true self to work, so if this role is of interest but you feel you don’t fit it, we would still love you to apply.