Salesforce Administrator - Support Office - - 40919 - Fletcher Building

General Information

Job Type

Permanent

Description

The role

This is an exciting role that sits within our Sales and Service Transformation team, the successful candidate will be working to ensure the efficient and effective utilisation of the Salesforce platform to support the organisation's sales and operations teams. You will play a pivotal role in enabling the Salesforce ecosystem to meet the needs of the organisation, delivering valuable Salesforce functionality, ensuring quality data, and enabling improved decision-making.

You will be a part of a supportive, diverse, and caring team who are invested in achieving the best experience for our network and customers.

This is a permanent and full-time role offering 40 hours a week. Based from our Support office in Penrose.

You will be responsible for:

Work within our Scaled Agile delivery framework to deliver functionality as a member of the Salesforce development team for PlaceMakers
Deliver system training to support teams and users, to ensure effective utilisation of Salesforce features
Provide second-tier Salesforce support: triage and address raised issues
Create and maintain Salesforce reports and dashboards to provide actionable insights for key stakeholders
Create and maintain documentation within Salesforce knowledge centre, including training materials and standard operating procedures, to support user adoption and enable self-service
Participate in development, triage and support for integrated applications and third-party systems across the ecosystem, including but not limited to: Amazon Connect, SAP Hybris

What we’re looking for:

Proven experience as a Salesforce Administrator, preferably in a B2B sales context
Proficiency in Salesforce administration tools, such as Lightning Experience, Process Builder, and Flow
Familiarity with Salesforce integrations, particularly Amazon Connect
Excellent problem-solving skills and ability to understand complex business requirements
Detail oriented with strong organisational and time management skills
Self-starter with strong technical skills who understands delivering business-relevant outcomes

Our Benefits:

Competitive salary & Staff-buying privileges
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Employment Education Fund
Health & Wellbeing initiatives including an Employee Assistance Program
Be part of a diverse and inclusive team

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.