Customer Service Representative - - 41359 - Fletcher Building

General Information

Job Type

Permanent

Description

• Monday to Friday, 38 hours per week – hybrid work environment to ensure work life balance

• Proudly partnered with The Smith Family – Supporting Youth Education Across Australia

• 26-Week Paid Parental Leave – Nationally Leading Policy!

At Iplex we are committed to our vision to solve Australia's water challenges by partnering with our customers and communities to provide safe, secure, and innovative water solutions, both today and for future generations.

These are more than just words to us. They are how we want the world to be, how we want to act, and our reason for being – our why. It’s our common goal, our guiding light, and what keeps us showing up every day.

As the largest manufacturer and supplier of pipeline systems in Australia, we take pride in the vital role we play in Australia's water industry. Join us today and contribute to building a better future for generations to come.

About Our Vacancy

We are looking for a passionate and enthusiastic Customer Service Representative to join us at Elizabeth, South Australia. You will bring energy, excellent learning agility, a tech-savvy mindset and you pride yourself on exceeding customer expectations and constantly pushes themselves to customer service excellence! You are there to ensure you continue to lead the way in high-class service to all our customers, both internal and external Stakeholders. You will be responsible for customer service via phone and emails, processing quotes & orders, following up on sales opportunities, data entry, and ensuring pricing information is correct.

We work in a fast-paced environment, so it is important that you can think on your feet, work with efficiency, and follow directions. We have a small team at Elizabeth, but you will collaborate with the wider team across Australia. We are looking for someone who can bring personality, passion and confidence to this full-time position.

Does This Sound Like You?

Proven customer service experience from a technical product background
The ability to influence and negotiate with our customers
Understand how to work in a fast-paced environment
Sound knowledge of SalesForce or other advanced CRM systems
Ability to handle inquiries and complaints promptly
Excellent with administration, Excel, and Outlook
Strong communication skills and attention to detail
You are an expert in problem-solving and creating solutions

Why Join Our Iplex Team

Full- Time Monday to Friday
Enjoy a hybrid work environment – 2 days from home
Ongoing training and development – to support your career goals
Nationally leading Parental Leave policy for Primary & Secondary carers
Enjoy working in a diverse and inclusive team
Access to Top Talent programs
Supportive Leaders and Team to help with your induction
Endorsed for our Innovate Reconciliation Action Plan

This is a great time to join a small team with big goals! Be part of the success in FY26 at Iplex, apply now

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