Trade Support Team Member - Whangarei - - 41719 - Fletcher Building

General Information

Job Type

Permanent

Description

About the Role:

As a Trade Support Team Member, you’ll be the heartbeat of the branch providing essential support and clear communication across our trade operations. You’ll work closely with Account Managers, trade customers, and suppliers to ensure a seamless experience. With a flexible, can-do attitude, you’ll manage customer inquiries, offer product advice, prepare quotes and pricing, and find solutions to meet customer needs.

Engage with customers and suppliers face to face, over the phone, and via email.
Recommend suitable products, process orders, and manage sales documentation.
Coordinate with internal and external stakeholders to track orders and arrange timely deliveries.
Take clear briefs from stakeholders and prepare accurate quote documentation.
Collaborate with Account Managers and Team Leaders to capture opportunities through daily and weekly planning.

This is a permanent full-time role, offering 40 hours per week. Monday to Friday with rostered Saturdays at our Whangarei Branch.

About You:

To succeed in this role, you’ll be a natural communicator and relationship builder who puts customers at the heart of everything you do. You will be friendly, reliable, ready to jump in and thrive in a collaborative team environment.

Bring a strong work ethic, approachable nature and committed to delivering deliver great service to everyone you meet
Ability to manage competing priorities, meet tight deadlines, and perform under pressure
Highly organised with sharp attention to detail and strong written and verbal communication
Tech-savvy and comfortable working across multiple systems
Knowledge of building products or the construction industry is a plus

Our Benefits:

Competitive base remuneration
Staff buying privileges and company benefits for you and your family
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Employee Education Fund
Health & Wellbeing initiatives including an Employee Assistance Programme

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.