Fletcher Building

• Proudly partnered with The Smith Family – Supporting Youth Education Across Australia
• Join a collaborative & innovative team with exciting goals to finalise in FY26
• Enjoy ongoing training, development and opportunity to advance your career - Anywhere in the business! 

At Iplex we are committed to our vision to solve Australia's water challenges by partnering with our customers and communities to provide safe, secure, and innovative water solutions, both today and for future generations.

These are more than just words to us. They are how we want the world to be, how we want to act, and our reason for being – our why. It’s our common goal, our guiding light, and what keeps us showing up every day.

As the largest manufacturer and supplier of pipeline systems in Australia, we take pride in the vital role we play in Australia's water industry. Join us today and contribute to building a better future for generations to come.

About Your New Role

We are excited to start the search for our newest Customer Service Representative at Strathpine, Brisbane. Due to a retirement in our team we are looking for a fresh, energetic, and tech-savvy individual who prides themselves on exceeding customer expectations and constantly pushes themselves to customer service excellence! You are there to ensure you continue to lead the way in high-class service to all our customers, both internal and external Stakeholders. You will be responsible for customer service via phone and emails, processing quotes & orders, following up on sales opportunities, data entry, and ensuring pricing information is correct.

We work in a fast-paced environment, so it is important that you can think on your feet, work with efficiency, and follow directions. We have a medium sized team at Strathpine; however, it will feel bigger as you get to collaborate with other functions and different teams across our Australian business. We are looking for someone who can bring personality, passion and confidence to this full-time position.

Does This Sound Like You?

• Proven customer service experience from a technical & complex product background
• Understand how to work in a fast-paced environment
• Sound knowledge of SalesForce or other advanced CRM systems
• You can think your feet and confidently create solutions that support our customer & business
• Excellent with administration, Excel, and Outlook – keen eye for detail
• Expert communicator, both written and verbally
• Comfortable to connect with a diverse range of stakeholders both internal and external
• You are outgoing and enjoy collaborating with the team, but can also work with autonomy

Why Join Our Iplex Team

• Full- Time Monday to Friday, some flexibility required for hours coverage
• Enjoy a hybrid work environment – 2 days from home (after probation)
• Ongoing training and development – to support your career aspirations
• Nationally leading Parental Leave policy for Primary & Secondary carers
• Enjoy working in a diverse and inclusive teams
• Supporting youth educating through our partnership with The Smith Family
• Supportive leaders and team to help with your induction
• Endorsed for our Innovate Reconciliation Action Plan