Internal Sales Representative - - 42639 - Fletcher Building

General Information

Job Type

Permanent

Description

Who We Are

Stramit is Australia’s leading vertically integrated steel manufacturer and total steel building materials solutions provider. Part of the Fletcher Building Group, we employ 14,900 people across New Zealand, Australia and the South Pacific. Our purpose is simple: improving the world around us through smart thinking, simply delivered — creating real value for our customers and communities.

We’re looking for an experienced Customer Service & Internal Sales Representative to join our Cardiff branch — someone who thrives on ownership, problem-solving, and being at the centre of how customers, sales, and operations work together.

This is not outbound cold calling and not a script-driven call centre role. Instead, you’ll play an elevated, trusted role supporting our customers, Account Managers, and operations teams to deliver fast, accurate, and seamless outcomes.

You’ll be part of the engine room of the branch — the person who keeps things moving, connects the dots, and ensures customers experience an “easy to do business with” service every day.

What you’ll be doing

Customer Experience & Service Excellence

Be the first point of contact for customer enquiries via phone, email, and face-to-face
Resolve issues end-to-end, aiming for first-contact resolution wherever possible
Manage the full customer lifecycle — order entry, updates, delivery coordination, and follow-up
Investigate and resolve order issues, damages, credits, and service failures with confidence
Maintain accurate records and detailed notes to support seamless handovers

Internal Sales & Quoting Support

Prepare accurate, timely quotes using approved pricing and systems
Provide product knowledge and solution-based guidance to customers
Support Account Managers with quote revisions, follow-ups, and smaller sales enquiries
Help drive retention and conversion through proactive, relationship-focused service

The Conduit Between Teams

Work closely with customers, Account Managers, Operations, Warehouse, and Dispatch
Act as the central coordination point to ensure orders are customer-ready and delivered accurately
Flex across service, quoting, and operational support depending on branch priorities

What we’re looking for

1–2+ years’ experience in customer service, internal sales, or a service/branch environment
Confident communicator who can build rapport with customers and internal stakeholders
Strong attention to detail — especially in quoting, order entry, and follow-up
Comfortable working to KPIs and juggling multiple priorities
Outcome-focused, resilient, and adaptable
Experience in B2B, manufacturing, building products, or trade environments (highly regarded)

Why this role is different

No outbound cold calling
Elevated, trusted position — not just order taking
Genuine influence on customer outcomes and branch performance
Strong connection to both local operations and a national service community
Opportunity to grow your commercial and stakeholder management skills

Why Work With Us?

At Stramit, we believe that if you have the drive and commitment to make a difference, you’ll have a bright future with us. Whether you’re in the factory, on the road, or in the office, you’ll be supported by a team that values collaboration, safety, and continuous improvement.

We’re proud to offer:

Generous parental leave (26 weeks full pay for primary carers or 52 weeks at 50%)
Strong inclusion and diversity benefits, including Gender Affirmation Leave
Access to PerkBox with thousands of retailer discounts
Full training, modern systems, and the tools you need to succeed

If you’re ready for a role that goes beyond traditional customer service — where your judgement, communication, and coordination skills truly matter — we’d love to hear from you. Apply now.