Showroom Customer Service - Te Rapa - - 43161 - Fletcher Building

General Information

Job Type

Permanent

Description

About the role

As a Showroom Customer Service team member, you’ll be the first point of contact for customers in our Trade Counter and Showroom. You’ll deliver consistently great service by understanding customer needs, providing product solutions, and creating a safe, welcoming, and efficient in store experience.

Your responsibilities will include:

• Delivering friendly, knowledgeable service to trade and retail customers

• Supporting customers with product information and solutions

• Processing sales and handling cash transactions

• Assisting with merchandising and maintaining showroom standards

• Supporting direct sales and contributing to branch performance

• Working collaboratively with your branch team to achieve shared goals

This is a full-time, permanent role, Monday – Friday rostered Saturday’s and 40 hours per week.

About you

You’ll be someone who enjoys working with people and takes pride in delivering great service. You don’t need to know everything we’ll train you, but you do need the right attitude.

You’ll bring:

• Customer service experience (retail, trade, or hospitality preferred)

• A friendly, confident, and professional approach

• Strong communication and relationship building skills

• Good numeracy and computer skills

• The ability to stay calm, proactive, and solutions focused

• A strong sense of teamwork with the ability to work independently

Experience in a trade or building supplies environment is an advantage, but not essential.

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.