Trade Support Team Leader - Pakuranga - - 43489 - Fletcher Building

General Information

Job Type

Permanent

Description

As a Trade Support Team Leader, you’ll lead from the front working alongside your team while providing guidance, coaching, and support to ensure we consistently nail the basics every visit, every time.

You’ll partner closely with Account Managers, suppliers, and branch leadership, ensuring seamless service delivery and a high-performing, collaborative team environment. With a hands-on approach, you’ll support your team to deliver outstanding customer experiences, while driving productivity and continuous improvement in a fast-paced trade environment. Your focus will be on leading your team to provide exceptional end-to-end service managing enquiries, offering expert product advice, preparing quotes, and delivering tailored solutions that meet our customers’ needs.

Leading and supporting your team with day-to-day queries, coaching, and development
Taking ownership of customer enquiries via phone, email, and face-to-face interactions
Providing product advice, quotes, pricing, and solution-based recommendations
Coordinating team performance, including reviews and staff rostering
Partnering with Account Managers on daily and weekly planning to capture opportunities
Liaising with inventory, dispatch, and suppliers to ensure smooth order fulfilment and delivery outcomes
Driving a culture of continuous improvement, teamwork, and customer-first thinking

Permanent full-time role based at PlaceMakers Pakuranga offering 40 hours per week Monday to Friday

About You:

You’re an experienced trade support or customer service professional ready to step up or already operating at a Team Leader level. You thrive in a fast-paced environment and bring a strong balance of leadership capability and hands-on delivery.

Leadership capability, with the ability to coach, motivate and develop a high-performing team
Strong organisational skills, with the ability to manage competing priorities and meet deadlines
Excellent communication skills, both written and verbal, with the ability to tailor solutions to customer needs
Bring fresh ideas and a bold approach to problem-solving to help achieve team and business goals
Take initiative to review how things are done and make improvements where needed
Tech-savvy and comfortable working across multiple systems
Strong knowledge of the building materials and a solid understanding of the building and construction industry

Our Benefits:

Competitive base remuneration
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Staff buying privileges and company benefits for you and your family
Z Energy fuel discounts and free monthly Pie & coffee
KiwiSaver employer contributions matched up to 4%
Employee Education Fund
Health & Wellbeing initiatives including an Employee Assistance Programme

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.