Internal Key Account Manager - Montreal Street - - 43949 - Fletcher Building

General Information

Job Type

Permanent

Description

The role:

Reporting to the Branch Manager, you’ll play a key role in supporting our largest commercial customer alongside a wide range of local small business owners. Based in our busy, fast paced Montreal Street branch in Christchurch, you’ll join a close-knit team of four Internal Key Account Managers and be part of a wider branch team of around 20 people.

Understanding the key customers’ needs and providing professional solutions
Answer calls, emails and quoting orders
Working with Site Managers to ensure specific time frames for their projects are meet
Communicating delivery times and preparing order ready for delivery
Communicating with suppliers to check availability of products.
Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service

This is a permanent full-time role. Offering 40 hours a week, Monday to Friday, as well as 1 rostered Saturday every 3-4 weeks.

About you:

Experience in sales coordinating or customer service is preferred
Customer-focused attitude with the ability to be build rapport and form strong relationships
You will be an excellent communicator who is organised and excellent time management
Trade industry knowledge and/or product experience would be hugely beneficial, however not essential, as it would be your positive attitude and willingness to learn that we would be looking for
A motivated, self-driven person, with the skill to work proactively, independently and within a team
Be resilient and thriving working in a fast past environment
A Full New Zealand drivers’ licence is preferred

Our Benefits:

Competitive hourly rate and Staff-buying privileges
Staff-buying privileges at Mico and PlaceMakers
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Employment Education Fund
Health & Wellbeing initiatives including an Employee Assistance Programme

Join Us:

We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.