Customer Service Representative - Whangarei - - 44160 - Fletcher Building

General Information

Job Type

Permanent

Description

As a Customer Service Representative at Mico Whangarei, you’ll be the first point of contact and the trusted expert our customers rely on. Reporting to the Branch Manager, you’ll enjoy a varied, hands-on role working across all areas of the branch. From the moment a customer walks through the door, you'll play a key role in delivering tailored product advice, serving on the trade counter, through to getting our products organised for delivery and out the door delivered safely, accurately, and on time.

Engage with customers face-to-face, over the phone, and via email
Recommend suitable products, process orders, and manage sales documentation
Merchandising and assisting with in store promotions and display setup
Manage Inwards Goods, including accurate receipting and system entry
Monitor inventory levels, complete cycle counts and stock replenishment
Maintain cleanliness and uphold safety standards through general store housekeeping
Supporting with customer deliveries when required navigating different site layouts and ground conditions

Permanent full-time role based at Mico Whangarei offering 40 hours per week, Monday to Friday with rostered Saturdays.

About You:

To succeed in this role, you’ll be a natural communicator and relationship builder who puts customers at the heart of everything you do. You’ll be friendly, reliable, enjoy working with others, and ready to jump in wherever needed.

Previous experience in a similar customer-facing or trade retail role
Strong attention to detail with excellent written and verbal communication skills
Confident using technology and navigating multiple system
Physically fit and comfortable with heavy lifting (25kgs) and manual handling tasks
Full NZ Class 1 Drivers’ Licence is essential
Forklift experience is preferred; an F endorsement is desirable
Knowledge of plumbing, building products or the construction industry is a plus

Our Benefits:

Competitive base remuneration
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Staff buying privileges and company benefits for you and your family
Z Energy fuel discounts and free monthly Pie & coffee
KiwiSaver employer contributions matched up to 4%
Employee Education Fund
Health & Wellbeing initiatives including an Employee Assistance Programme

Pre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.